Ombudsman

The mission of the Arkansas Ombudsman program is to assure that long-term care facility residents have the right to live their lives harmoniously and with dignity, feeling free to voice complaints or concerns without reprisal.

The Ombudsman strives to be a trusted advocate for all residents by educating them regarding their rights, empowering residents to speak for themselves while providing advocacy for those without a voice.

Through regular visitation, the Ombudsman seeks to enhance the quality of life for long-term care residents by the investigation of complaints and by interacting with both residents and staff to facilitate the resolution of problems.

Who should call?
 
Anyone who has a concern about a long-term care resident may contact the Ombudsman. These people might be:
 
- A friend or relative
- Facility staff or administrator
- Health care official
- Anonymous caller
- Guardian
 
When should I call the Ombudsman?
 
The ombudsman should be contacted when you have questions about:
- Finances
- Medicaid Eligibility
- Restraints
- Guardianship / Power of Attorney
- Food Quality
- Transfers or Discharges
- Room Temperature
- Social Activities
- Rights Restrictions
- Care Plans
 
For more information or to speak to our Ombudsman please call Elvin Smith at (870) 336-2260.