Case Management

Case Managers are available to assist individuals in receiving services or benefits to which they are eligible. After contact has been made to the East Arkansas Area Agency on Aging a case manager will conduct an evaluation in the individual’s home to determine possible needs. Case Managers can:

Assist with filling out various applications:
  • Medicaid QMB
  • Medicaid Spend Down SMB
  • Elderchoices 
  • QI 1 & 2
  • Food Stamps
  • Electric Sales Tax Exemption
  • Medicaid Prior Authorization
  • Click Here for a listing of Public Benefits
  • Read & Explain Letters & Notices
  • Install Personal Emergency Response Systems (PERS)

Advise of:
  • Independent Living Services
  • Alternatives for Adults with Physical Disabilities
  • Home Delivered Meals
  • Indigent Prescription Drug Programs
  • Medicare Rx Programs
  • Medicare Counseling
  • Social Security Programs
  • Link Up America
  • Home Energy Assistance Programs
  • Weatherization
  • Medical Equipment
  • Project Deserve
  • MISC....

All Case Management services are free of charge and may be accessed through our customer service department or any of our county field office locations.

Customer Service is available to not only provide services we provide but other service and resource which may be of benefit to senior adults.  Customer Service can be reached by calling toll free 1-800-467-3278 or (870) 972-5980 (in Jonesboro) or visit us at 2005 East Highland Drive Jonesboro, Arkansas 72403.

You may also e-mail us at